FAQ
When will you start making my order?
Order making process starts 72-96 hours after purchase.
When will my order ship?
All orders are handcrafted by creator shipping times are 14 days.
Refund and Exchange Policy
At Rosh Brand, we strive to ensure our customers are completely satisfied with their purchases. Please read our refund and exchange policy carefully:
Exchange Policy
We accept exchanges only in cases where mistakes were made on our part (e.g., wrong item sent, defective product). If you believe an error was made on our side, please contact us within 14 days of receiving your order to initiate an exchange.
Return Window
Our business accepts returns within 14 days after the date you receive your items. Requests made after this period will not be accepted.
Packing Requirements:
Items must be returned in their original packaging, unused, and in the same condition as received. Please include all tags, manuals, and accessories.
Return Cost:
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item). If the return is due to a mistake on our part, we will cover the return shipping costs.
Contact Us
For any questions or to initiate a return or exchange, please contact us at orders@roshbrand.com
Thank you for shopping with Rosh Brand!
How can i make my Rosh item last forever?
Rosh brand takes pride in the craftsmanship and design of our clothing. We seek to use only the finest materials and each item we sell is carefully inspected to ensure the highest manufacturing standards. We recommend that you treat all items with care as natural wear can occur. when not in use, store items in a protective bag, dresser or in closet.
I received my package damaged, what do i do?
In the instance you are missing items from your order or you receive an item that is not in ideal condition, please reach out to us at orders@roshbrand.com immediately so we can assist. Our team will need to receive images of your package as received if you can please provide when you reach out to us.
Shipments and delivery?
Delivery is deemed complete and title to the products passes to you upon acceptance of shipent by a common carrier. All packages require a signature.
Size Chart?